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Faq

How do I avail the free trial?

Details of the Free trail can be found here.

How do I place an order?

You can place an order by signing up and placing an order from your account. Signup here

How do I request an estimate?

Price quotes and stitch estimates are provided FREE of cost. You can send your art work by signing up and placing a quote from your account. Signup here or Email us your artwork and give details (Size, colors, format needed, fabric type etc) and we will get back to you with quote and details

Do I need to submit professional artwork?

As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the colour separations.

How do I upload my artwork?

This will be done via your account, you can either submit it via the new order or as a quote.

What are the most important Information that I need to send along with the Artwork?

All the important information is collected while you place an order with our order form, you needn't worry about that.

What is your turnaround time? When will i get my file ready?

If the artwork is perfect and has passed the audit, our turnaround time is 24 hours We usually keep it quicker than that. If you have rush orders, just remind us, we can finish within a few hours with NO extra charge.

Which type of artwork format is acceptable?

We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd

Do You except vector format artwork?

Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

What Embroidery formats do you offer?

We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb,.dsz,.10O,.u??,.ksm,.t01,.t03,.t04,.t05,t09,.xxx,.sew,.jef,.hos,.pes,.pec,.pcs,.pcd,.pcq,.csd, ect.

How do you ensure quality?

Our digitized files are designed by professional designers and are made to meet your eact requirements. Our Free trial ensures that we are sure you will get your designs better than your expectations

How do i know my digitized file is ready?

You will be notified via email by our automated system when your file is ready to download.

Where do I download my files from?

Once your design is ready you will be emailed an invoice. as we receive to the payment notification your design will be emailed to you.

Can i use the digitized file on any fabric?

We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.

How much do you charge for digitizing?

We charge by the stitch count. Click here for pricing.

How much do you charge for editing?

We charge per our price list. Click here for pricing.

How do I contact you? If I need help.

Contact details are here

What are you regular Price?

We are offering $15 flat fee for simple logo. Max. $75

What is your Turnaround time?

Our normal Turnaround time is only 6 to 8 hours. We can also make your urgent design in 4 hours time.

Do you charge any additional amount for urgent orders?

No we don't charge additional amount for urgent orders.

Which format you can provide?

We can provide all major formats such as: cdr, ai, eps, pdf, psd, svg etc.

How much you charge for edit?

We don't charge for the edits. Usually we provide free edits except major changes.

Do you provide color separations?

Yes, we can provide color separations.

How much you charge for color separations?

We don't charge for the color separations.