Glowing Graphics guaranteed 100% refund if you are not satisfied with the service and outcome, but we highly appreciate to give us a chance to resolve the issue through our edit/revision process. However issue remains and we are unable to resolve as per request in a timely manner you can request for a refund by sending the orders details to us via email at info@glowinggraphics.net and within 7 business days 100% amount will be reverted back.